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If this is a dial-up connection, the COM port that the network connection attempted to use is already in use by another active network connection or another process (for example, a phone line monitoring program, such as a fax program). Close the application that is blocking the use of the COM port. For more information about troubleshooting modem problems, see Troubleshooting modems.
If this is a virtual private network (VPN) connection, the VPN device that the network connection attempted to use cannot be opened. If the problem persists, contact your system administrator.
If this is a broadband connection, the broadband device that the network connection attempted to use cannot be opened. Make sure that the required hardware, such as a cable modem, is functioning properly. For more information about required hardware, contact your broadband service provider.
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